Veterinary Rehabilitation and Hydrotherapy

Data Protection Policy

At Kennel and Paddock, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of our General Terms and Conditions, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Kennel and Paddock may be both data controller and data processor for your personal data under certain circumstances.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Data Protection law will change on 25 May 2018
Who are we?

Companion Animal Rehab Ltd t/a Kennel and Paddock, are a provider of Veterinary Rehabilitation and Hydrotherapy, based  at  James Farm, James Lane, Grazeley Green,  Berkshire. Angela Wood and Katrina Fennings are the Data Protection Officers for Kennel and Paddock.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information about you from you when complete forms on our website, if you contact us by phone, email, or otherwise in respect of any veterinary referrals forwarded to us. Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We also retain records of your queries and correspondence, in the event you contact us.

How do we use your data?

We use information about you in the following ways:

  • To provide you with products and services;
  • To comply with our contractual obligations we have with you;
  • To help us identify you or your animal
  • To provide customer care, including responding to your requests if you contact us with a query;
  • To administer accounts, process payments and keep track of billing and payments;
  • To notify you about changes to our website and services
  • To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes and
  • To inform you of service and price changes.
Retention periods

We will keep your personal data for the duration of the period you are a customer of Kennel and Paddock. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have finished your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations.

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a small number of third parties (including but not limited to Veterinary Practices and Referral Hospitals) and we may receive information from them about you.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Kennel and Paddock, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

You have the right to ask us not to use your data for research or training purposes  If you choose not to allow this you will have the choice not to be included  by ticking the relevant boxes on our terms and conditions.

Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You can do this by sending an e mail to admin@kennelandpaddock.com .

You have the right to access the information we hold about you. Please email your requests to  admin@kennelandpaddock.com  so that we can obtain this information for you.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please e-mail any questions or comments you have about privacy to us at admin@kennelandpaddock.com

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